Box Office

Toyota Center Box Office Info

7000 W. Grandridge Blvd.
Kennewick, WA 99336
(509)737-3722 (information only)

Box Office Hours:

Monday-Friday: 10:00am to 5:00pm
Weekends: Opens at 11:00am on event days.
Event Days: Varied hours on event days. Box office usually closes within 30 minutes of the start of the event.
Holidays: Closed on most holidays.

Ticket Information

PURCHASING TICKETS

Tickets may be purchased in person at the Toyota Center Ticket Office (7000 W. Grandridge BLVD.)

Pay by phone by calling Ticketmaster at (800) 745-3000.

You can purchase tickets online at ticketmaster.com. Additional Ticketmaster service charges and handling fees are added to all tickets purchased online and over the phone. All tickets are subject to availability.

SECONDARY MARKET TICKET PURCHASES

Due to the nature of the business, we host events that may sell out, so patrons sometimes go to the secondary market to purchase their tickets. Toyota Center is not able to guarantee that these tickets are legitimate because they were not purchased from an official source. By purchasing these tickets, you might be the victim of scalping. We have encountered situations where a patron purchases tickets through one of these websites, and finds out that the tickets were counterfeit at the event, so they are not able to attend the show. Sometimes, while you may receive real event tickets, you end up paying more than face-value for these tickets. Ticketmaster is the official ticket provider of Toyota Center.  In order to avoid missing an event, you should NOT purchase tickets from secondary websites unless it is an approved vendor of Toyota Center.

GROUP TICKETS

The Toyota Center is happy to accommodate the purchase of blocks of tickets for our various events. If you have a corporate, school, church or civic group of approximately 20 or more people, please Contact our Group Sales representative for more information.

PLACING A GROUP ORDER

Group reservations may be made by contacting Nicole Baudendistel at (509) 737-3723 (Monday-Friday, 9:00 AM 6:00 PM) or by email nicoleb@3riverscampus.com The minimum group size required for any available discounted rates varies by show, but generally ranges from 15 – 20 people.

If any ADA Accessibility seats are needed, please be sure to mention this when placing your order.

RECEIVING GROUP TICKETS

Your ticket order will be placed in will call shortly after payment is made and your order processed. You may pick them up at the Ticket Office during regular business hours or at will call before the event.

SIGN UP TO RECEIVE GROUP SALES INFORMATION!

ADA ACCESSIBLE SEATING

Tickets for ADA Accessible seating is available to purchase on ticketmaster.com, Ticketmaster pay by phone, or in person at the Box Office. ADA Accessible seating is limited, therefore if a patron requires ADA seating they must purchase an ADA seat, not doing so will lead to no ADA seats being available upon arrival.
For more information and ADA seating availability call 509-737-3722

REFUNDS/EXCHANGES

A strict No Refund or Exchanges policy will be enforced.

PAYMENTS

Accepted payment methods include cash, VISA, MasterCard, Discover, and American Express.

WILL CALL

The customer must present photo ID and the credit card used to purchase the ticket. Tickets will only be released to the person whose name was provided with the ticket order.

CAMERA POLICY

For most shows, standard digital cameras are allowed. No video or professional lenses, please.